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ipSCAPE hosts

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Our next event is
Thursday 3rd May, 2018
8:00am - 9:00am
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A breakfast event for anyone passionate about technology that enables legendary customer service

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The Huddle

Join the leaders in your industry

You're invited to join Australia's leading contact centre executives at this face-to-face breakfast event. 


Participate in vibrant discussions while you share, learn and voice your experiences on the key issues and trends facing contact centres today.


Agenda:

-  20 min case study of clients

-  20 min demonstration

-  20 min discussion 




A unique face-to-face forum

Tea, coffee and muffins included.

Our next event features:

Perrin Shanks

Co-Founder & Cloud Technologist - ipSCAPE

Simon & Perrin will be presenting a case study on Optimising Agent performance using Workforce Management software.


The Workforce Management demonstration will cover:

-  Forecast call volumes

-  Schedule staff

-  Monitor performance

-  Workforce Management

Product Knowledge Expert - ipSCAPE

Simon Burke

The Huddle

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Event location

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ipSCAPE hosts

ipSCAPE Office 

Level 8/140 Arthur St, North Sydney

The Huddle aims to help the industry develop collectively for the benefit of all who work in contact centres, as well as their customers.

Everyone who attends has a voice and is able to contribute as much or as little as they please.

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